Can I Delete a Bad Review From Google? 🤔
- Joel Ickovics
- Jan 31
- 2 min read
There are three ways to remove a negative review from Google.
Method #1 – Report the review to Google
In my experience, reporting a review to Google is a waste of time.
Unless the review content violates Google’s review policy, Google is not going to remove it.
But it doesn’t cost anything to report a review, so you might as well give it a try.
Begin by tapping the 3 dots next to the review you want to report.
Then click “Report review
Click the most appropriate reason why you’re reporting the review, or click the option for Legal Help
Tap on “Send report”
Method #2 – Ask the reviewer to delete or change the review
This is my favorite method because it builds good will and can create a customer for life.
The Harvard Business Review conducted a study of over 400,000 customer service-related tweets to airlines and wireless carriers between March 2015 and April 2016.
The study concluded that customers who received fast, personalized responses to their complaints were willing to pay MORE for services in the future.
Psychologically, we’ve all become so conditioned to not being heard, that to be heard makes us feel like we matter and our brand loyalty goes up.
There are two ways to correctly respond to bad reviews on Google.
Respond genuinely in a public way so everyone can see it
Call the customer immediately to resolve the issue
In the sample review below, we can see the owner is using both strategies.
And in this example, the owner decided to call the customer directly to address their bad experience.
Method #3 – Hire a company to remove the review
This is my least favorite method because it rarely works.
Online reputation management companies specialize in removing negative content from the internet and some of them guarantee to remove Google reviews or you don’t pay.This sounds great, but I know from experience their success rates are super low. Instead of getting your hopes up, my advice would be to use Method 2.
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